FAQs
FREQUENTLY ASKED QUESTIONS (FAQs)
1. How long does shipping take?
Orders are processed within 1–3 business days.
Delivery typically takes 5–10 business days depending on your location. Most customers receive their equipment within approximately one week after dispatch.
2. Do you provide tracking information?
Yes. Once your order ships, you will receive a confirmation email with a tracking number. Tracking becomes active within 24–72 hours.
3. Are your machines brand new?
Yes. All equipment sold on Trakzo is brand new unless clearly stated otherwise in the product description.
4. Do your products come with a warranty?
Most machinery includes a limited manufacturer or mechanical warranty. Warranty details are specified on each product page. Please contact us for full warranty terms.
5. Can I return heavy equipment?
Returns are accepted within 14 days of delivery if the item is unused and in original condition. Installed, used, or customized machinery may not be eligible for return.
6. What if my equipment arrives damaged?
If your order arrives damaged, contact us within 48 hours of delivery with clear photos of the product and packaging. We will work quickly to resolve the issue.
7. Do you ship nationwide?
Yes, we ship across the United States. Freight delivery may require scheduling depending on equipment size.
8. Is financing available?
Financing availability depends on the product and location. Contact our support team for more information about available options.
9. How can I contact customer support?
You can reach our support team via email or through our contact page. We aim to respond within 24 business hours.